Official product information
Contact HoneyFil
For HoneyFil orders, tracking and refunds, call +1 (302) 200-3480. For website and product questions, email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); that mailbox cannot see orders. Office: 1185 Avenue of the Americas, Floor 8, New York, NY 10036. Returns: 1 Liberty Plaza, Floor 23, New York, NY 10006.
Contact details
Orders and refunds
Phone: +1 (302) 200-3480
BuyGoods order desk. Orders, tracking, changes and refunds.
Website and product questions
Email: [email protected]
Mon–Fri, 9:00 am–5:00 pm ET. This mailbox cannot see orders.
Office
1185 Avenue of the Americas, Floor 8, New York, NY 10036, USA
Returns
1 Liberty Plaza, Floor 23, New York, NY 10006, USA
Put your full name, email and order ID inside the box.
Which contact to use
| I want to… | Use |
|---|---|
| Place an order | +1 (302) 200-3480 |
| Track a delivery | +1 (302) 200-3480 |
| Change or cancel an order | +1 (302) 200-3480 |
| Claim a refund | +1 (302) 200-3480 |
| Return bottles | 1 Liberty Plaza, Floor 23, New York, NY 10006 |
| Ask what an ingredient is | [email protected] |
| Ask whether the gummy base is vegetarian | [email protected] or +1 (302) 200-3480 |
| Report an error on this site | [email protected] |
| Press or privacy | [email protected] |
Before you call
- Your order ID, from the order email.
- The email address you ordered with.
- The purchase date, which is what the guarantee window counts from.
- The lot code from the bottle, for anything about the product itself.
Send returns only to 1 Liberty Plaza, Floor 23, New York, NY 10006, not to the office address. And if you get a straight answer about the gummy base — gelatin or pectin — we would genuinely like to hear it at [email protected], because it is the one thing on this label nobody can check.
Common reasons people get in touch
Where is my order?
Call +1 (302) 200-3480 with your order ID.
I want a refund
Call +1 (302) 200-3480 inside the 60-day window.
They arrived melted
Photograph them and call the desk.
Is it gelatin or pectin?
Ask the desk. The panel does not say, and we would like to know too: [email protected].
Contact: questions
More answers on the full FAQ page.
How do I contact HoneyFil support?
For orders, tracking, changes and refunds call +1 (302) 200-3480. For website and product questions email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); that mailbox cannot see orders.
Where do I send a return?
1 Liberty Plaza, Floor 23, New York, NY 10006. Put your full name, email and order ID in the box.
Who pays return shipping?
You do. Use tracked postage.
Is this the HoneyFil maker’s website?
No. Gohoneyfil is run by a USA Authorized HoneyFil Retailer. The label carries the Vitalifes brand.
Ready to try HoneyFil?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Contact the order desk.
Sold through a USA Authorized HoneyFil Retailer. This site is not the manufacturer and earns when you buy.